Terms of Service

1. Website content

The content on this website is provided for general information about me and my services. I aim to keep it accurate and current, but I do not guarantee that everything is complete or error-free.

2. Services

I provide advisory, training, and consulting services in customer experience, contact center operations, and people development. The scope, deliverables, timeline, and fees of any engagement are agreed in writing before work begins. These terms apply alongside any such agreement.

3. Intellectual property

The text, images, logo, and other materials on this website belong to Mohammad Musallam and may not be copied, reproduced, or reused without permission. Materials shared during an engagement are for the client’s internal use unless we agree otherwise in writing.

4. Acceptable use

You agree not to misuse this website, attempt to disrupt it or gain unauthorised access to it, or scrape its content.

5. Third-party links

This website links to third-party services such as LinkedIn, WhatsApp, and Google Calendar. Those services are governed by their own terms and privacy policies, and I am not responsible for their content or practices.

6. No guarantee of results

My services are advisory. Outcomes depend on your organisation, your team, and the decisions you make. Nothing on this website or in my services constitutes legal, financial, or employment advice, and no specific result is guaranteed.

7. Limitation of liability

To the extent permitted by law, I am not liable for indirect, incidental, or consequential losses arising from the use of this website or reliance on its content.

8. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and any dispute is subject to the jurisdiction of the courts of Amman.

9. Changes

I may update these terms from time to time; the version published on this page applies.

10. Contact

Email: momusallam@outlook.com

WhatsApp: 00962790558249